Frequently
Asked Questions about the Discover Mexico Park in Cozumel
QUESTIONS ABOUT THE
GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE GETTING
THERE
We are arriving by cruise ship.
How do we get to the Discover Mexico Park?
Arriving by cruise ship you will be about 5-8 minutes away. Just
disembark the ship and get at taxi. We will send you a map and just
give it to the taxi driver. Also there will be taxis available to
take you back to the ship or to downtown once you finish your tour
of the Discover Mexico Park.
Does the Discover Mexico Park
have transportation?
The park does not have transportation but there will be plenty of
taxis to take you to the park and to take you back to the ship or
to downtown Cozumel upon completion.
Back to Top | Back
to FAQ | Reserve
Now
QUESTIONS ABOUT THE TOUR OR
ACTIVITY
Is this a strenuous activity?
No, this activity is not strenuous, it is a walking activity and
is wheel chair accessible.
This activity is perfect if you are looking for something quick
and easy to do in Cozumel.
How long does the tour take?
You will be able to proceed at your own pace. You will need a minimum
of 1 hour and a maximum of 3 hours to see and do all that there
is to do. Once you enter the park you are welcome to stay a long
as you like. The park is open from 8 AM to 6 PM daily.
Do we need extra money?
You will need extra money for you souvenirs and for refreshments
at the “Mercado Corona.”
Back to Top | Back
to FAQ | Reserve
Now
QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS
What happens if my ship does not
dock in Cozumel?
If you make a reservation with us and your ship does not dock for
any reason you will get a “no questions asked 100% refund.”
How do I know you have space available?
Do not worry, as people come and go we have space.
What is your cancellation policy?
You can cancel any tour or excursion up to 24 hours before departure
and only pay a 5% administrative processing fee. If the trip is
cancelled because the port is closed by the port captain due to
weather then you will receive a 100% refund.
Click Here! To see all Cancellation and Change
Policy
Is the pricing on the website
correct?
Yes. The prices are accurate and complete meaning that there are
no additional charges. Our guarantee is that you will not pay more
than that published price on our website. All prices include all
taxes and there are NO hidden fees of any kind. Also as we do our
credit card charging in the states you will not pay any “exchange
rate fees” for changing to pesos and back to dollars. The
cost on the website is the charge you will see on your credit card
statement from Vista Travel and Tour.
I send in a reservation with my
credit card and what happens?
Once you send a reservation we confirm that there is space available.
Then we charge your card. We then put the confirmation number on
a coupon or voucher and send it to you in an email. You print it
and that is your paid receipt for the tour. You present the coupon
at check in.
How can I check the status of
my reservation?
It is our objective that you know what is happening with your reservation.
We will send you an update if we are going to be than 48 hours getting
you a response. If 48 hours has gone by and you have gotten no update
or coupon please call 1-800-860-5917 from the USA and Canada or
+52-998-898-4312 from the rest of the world. If you are already
in Cancun our local number is 898-4312 and if you are outside Cancun
dial 01-998-898-4312.
Back to Top | Back
to FAQ | Reserve
Now
|
